SUPPORT & TRAINING
At tecnodiagnostics we pride ourselves on being able to deliver great support to all of our customers. Have a browse through our step-by-step support documents, if they still can't answer your question we have a number of other options for you.
1. Call our product support line on 0844 335 0141
Our phone lines are open from 8am till 5:30 Monday to Friday. No scripts just real specialists based in our Burghclere HQ. We try to fix any issues you may be having with operating the tool over the phone. If there is an issue with the tool itself we are able to courier the kit back to the head office and fix any mechanical issues here.
2. Tecnodiagnostics Remote Support
Please Download the Tecnodiagnostics Remote Support TeamViewer application below. Call us on 0844 335 0141 with your Remote I.D. number and have the equipment connected to a vehicle ready to test. Please SAVE the application to your desktop so you do not have to download it again.
3. Email us at firstname.lastname@example.org or drop us a message on Facebook and one of our technical team will respond as soon as possible
4. Request one of our field team to come to your garage to assist with training on your tool
We also carry out training days where you and other garages can come to us to see what the tool can do and talk to you about how to get the best from your diagnostics tool.
TECNODIAGNOSTICS WORKSHOP TRAINING - Powered by Grup Eina
Our commitment: To guarantee maximum training quality
The annual course proposal, structuring and development of content, graphic illustrations, methodology, programmed manipulation and breakdowns on practice vehicles, all in all the elements defining any of these courses are aimed at reaching a fundamental objective: to contribute unfailingly to the training and continued education of the auto repair professionals, in all the aspects of the new technologies contained in the vehicles, with the aim that they will be able to solve any breakdowns that may occur.
The experience accumulated over the years, training the auto industry’s professionals on the most cutting-edge technology is our guarantee.
For auto repair professionals to receive the best training they must not only focus in the theoretical aspect of the technical concepts, constitution and operation of systems, but they must also learn on practical level.
The student must see, touch, work on, locate and diagnose the systems which are analysed during the course. For this to happen, the vehicle with the incorporated technology that will be taught during the course is fundamental.
Phone Us to Enquire about Tecnodiagnostics Workshop Training
Please click on the buttons below to download our step-by-step tutorials. (PDF files)
Genius Remapping Guide
How to Update Genius
Genius Driver Install Instructions
Genius Driver ID File Extraction
How do I pair the Bluetooth to my Autocom?
How do I load/update my Autocom Software?
How do I update my Autocom Firmware or set the comport?
How do I pair with Bluetooth?
How do I update my Socio 500?
How do I turn off my Socio 500 premium?
How do I install my Socio 400 software?
How do I pair the Socio 400 Com Port?
How to Change the Language in Socio TIS Software?
What do the Common Diagnostic Abbreviations mean?